“Excellent service and really good quality product, Raymond is a really nice guy! Nothing is too much for him, from dropping off to the store, and he will answer your phone call anytime, he is just really easy to deal with, I highly recommend!”
“We had issues occur when we lost our internet connection and then again when we were connected to NBN. Raymond was able to step us through some routine checks via the telephone and solved our issues. Excellent service.”
“Raymond is very friendly and a pleasure to work with. Super Knowledgeable and offers some great prices! Will definitely be back! 10/10”
“Great service, great people. They know what they are talking about as well which makes my life a lot easier!”
“I was unsure of how to set up our new POS system and was luckily able to find these guys! They approached the situation with confidence and knowledge and were able to get our new system up and running within a few hours! Awesome to meet people with a problem-solving mentality and a get the job done attitude!”
“Excellent service and attention from Raymond. Prompt and exactly what was promised. Happy customer.”
“Amazing customer service with an attention to detail that is second to none. Raymond has been with me from the beginning recommending the right software and hardware every step of the way, I couldn’t recommend highly enough!”
“We decided to use POSmate after speaking to several other companies for comparison. Raymond was a wealth of knowledge and available for problem-solving when we needed additional help. He even helped diagnose our connectivity problems and provided temporary interim solutions while we waited for the NBN. Our new POSmate POS Terminals are visually exceptional and easy to use I can highly recommend Raymond to anyone seeking a locally based Point of Sale POS System company.”
“Cannot recommend POSmate and Raymond highly enough, called in the morning with a printer query, he was there that day, sorted us out with a full install and came back the next day with a POS Terminal that is to die for – our increased efficiencies are huge, the way he set us up will increase speed to the kitchen and all products to the floor. Don’t look anywhere else, nobody knows POS like Raymond – and he’s a lovely person to deal with too, super quick and efficient.”
“Great service and product, reliable, affordable and provided all the equipment and support I needed in a timely fashion!”
Hard to find any business or service that actually helps you find the most cost-effective solution for your business rather than take advantage of you for their own benefit. I would highly recommend POSmate to any business!!
Thank you, Raymond, for all your help in setting up, training and continued service in setting up our POS for our new business.”
“Rang POSmate yesterday needing an item urgently and Raymond was so helpful. We were so thankful for not only his sound advice but his honesty and generosity. Will help you save money and be practical and efficient ….. what more can you ask for.! Thanks POSmate so glad to write this review for you as you really helped us over a hurdle and now we are ready to go!”
“Awesome service by Raymond, highly recommend Posmate if you are after an efficient straight pos service!
“Raymond and POSmate have been incredibly helpful for my business, Frankie’s Diner. Wonderful customer service and ongoing support.”
“Don’t bother with anyone else. Raymond and his team are all you need. Setting up my POS with Raymond was a great experience, his knowledge of the industry is absolute and his after sales service is outstanding. I highly recommend his company for all your POS needs.”
“Raymond set us up in a flash with only 6 days notice, he is super friendly and very professional”
“I have trusted you Raymond from the very first time we met. My way of operating a business is straight up and very transparent, and I have seen, this is the same principles and values with you as well. I am extremely happy and impressed with your professionalism, and all I can say is thank you! I would be honoured to have more people like you associated with my business, who can help me and guide me with their expertise like you have done. I sincerely thank you for all your valuable time and efforts, and I hope to continue on with you and your company, POSmate, a very long and mutually satisfying professional business trade relationship in the future.”
“He is honest, sincere and genuine, he listens, empathises, understands and cares about our business needs. He is professional, gives solid business advice, he has protected my business from risks in the future. I personally vouch for and endorse that Raymond Gaud from POSmate is the best Business Consultant and POS Professional one can get, with sound professional unbiased advice, superior solutions and quality service.”
Dear Raymond & team, WOW! What a stellar effort & outstanding result. A fully functional value priced POS System that really produces by a country mile! From the outset, we had every confidence in your advice & greatly valued your persistence and constant prompt communication (even the late night out of hour’s phone calls!) No problem seemed too big or small, your attention to detail was professional in every aspect of the purchase. All of these elements contributed to such a successful outcome for the purchase of our new POS System. Everything ran to schedule from your IT Specialist to the installation day at the end. We were clear on our expectations and yours and there were no surprises. Your updates provided us with objective information about how the installation and purchase process was progressing which was supported by your regular phone calls & meetings to overlay your “feel” for how things were tracking. At every opportunity, you provided us with relevant information, support, and training & coached us through the process. Thanks again for all of your efforts & those in your team at POSmate.
We looked at a number of point of sales systems for our city store. Each had their own small advantages here and there, but of our shortlisted three, there didn’t seem to be huge performance differences when measured against our needs.
In hindsight, we probably spent too much time comparing the capabilities of the systems rather than the people behind them. After all, it’s no good having the best system if you’ve got no one to guide you through it! Sure enough, as soon as we looked at the issue from a customer service standpoint, the decision was made easy: it had to be POSmate, and it had to be Ray.
Ray fielded any and all of our many calls across the months leading up to our opening. He regularly dropped in to see how things were progressing with the store. He offered his advice when and where appropriate, and was never pushy. Most of all, he was there – he showed through his actions that he cared. We trusted him, and we went with POSmate.
Our faith in Ray turned out to be very important because there were slight hitches when we began. Our set up was unique and POSmate had to adapt quickly. Ray could have left us to work it out; instead, he would come running as soon as we called. He even sat through most of a service on a busy night to make sure things continued smoothly from there on in.
Nine months later and we’re very happy with the system, but we’re absolutely thrilled with the service. Ray has done, and continues to do, all he can to set us up for success, and we are truly grateful for that.
“I had the pleasure of being introduced to POSmate early this year, in particular Mr Raymond Gaud. Having not been involved in the industry or had any prior experience with POS Systems, I found the task daunting until a meeting with Raymond. We were seeking a strategic POS solution with a partner that didn’t want to just sell a system, but wanted to understand our needs. Raymond was extremely helpful, professional and unbiased as to what best suited our needs for our venue. I admire his candid forthright personality which is what’s required in our industry without all the high pressured sales talk. He went above and beyond and even looked over our menu and wine list and offered a number of suggestions that enhanced our operation. During implementation and launch, nothing was too much trouble and his attentive service was outstanding. We’re thankful knowing we have the reassurance and peace of mind knowing Raymond is always on call for any query, emergency we may have.” Thank you for your ongoing support of our business”.
“Having the support of a solid and reliable company, like POSmate, is integral in maintaining an efficiently operating business. The service and support they offer is second to none!”
Working with Raymond at POSmate has been an absolute pleasure. The level of professionalism and customer service that is provided to Wokinabox always excels our expectation and this is why we continue to use POSmate for our in store Point of Sale solutions. Wokinabox have experienced little to extremely minor issues when rolling out franchise wide POS terminals upgrades thanks to Raymond and his specialist team at POSmate. This smooth transition is purely and solely down to the level of commitment from Raymond at POSmate, it ensured that all Wokinabox franchisees experienced a high quality level of service and satisfaction from the peace of mind of knowing they were in good hands. Well done Raymond and POSmate!
“We sell well over 200 takeaway coffees every morning as well as running a packed café for breakfast. POSmate is fast and easy to use and without it we would not survive the day.”
“We have been using POSmate for around 2 years now and I have nothing but positive words regarding the whole relationship. Having used a number of Point of Sale systems I would happily recommend it, above all others, to anyone. We are thrilled with the system!”
“The POSmate system has virtually transformed our operating efficiency overnight. I recommend this system for any hospitality related business as more efficient and capable than any other systems on the market. We have used most POS systems currently available and find the POSmate system by far the easiest to setup and operate.”