POS System Support

The hospitality industry doesn’t work 9am to 5pm, so neither do we, POSmate’s Point of Sale System Support staff work around the clock to make sure your POSmate POS system is always running smoothly.

If you require Customer Support, please call:

1300 76 76 88

Why POS System Support is Important for Your Business

Support for your Point of Sale System is more than just a phone line to call, or a ‘nice to have’ feature.

Proper POS System Support provides a lifeline for your business in the event of any errors, issues, or downtime, to get you back on your feet faster.

Knowing that help is just a phone call away means that any unexpected error, failure, or system inconsistency can be taken care of with minimum stress.

Don’t panic – let POSmate POS System Support handle it.

POS System Support means that your business will be back up and running faster, saving your business time and money.

Instead of tinkering around in the POS System yourself, or poring through tedious POS System manuals to find the solution, you get access to a POS System Support staff who can diagnose your POS System with a few simple keystrokes.

With POS System Support, you don’t just get a one-size-fits-all approach, you get a team of experts looking at your POS System, who know it inside and out and are specially trained to work on your Point of Sale Software.

Proper POS System Support means there’s always someone there to answer your questions and guide you through your POS Software.

You’ll get a better understanding of your POS System and be able to run your business in a more efficient way.

Why POSmate’s POS System Support is the Best in the Business

When you get a POSmate Point of Sale System, you get the best Point of Sale Support possible. With the option of business hours support or 24/7 premium and platinum support, we’ve got a package to suit your business.

Our POS System Support calls are answered 24 hours a day, 7 days a week, 365 days a year, so no matter when you need us, we’ll be there.

With an average wait time of fewer than three minutes, you’ll be talking to a POS System Specialist in no time, getting your POS System back up and running faster, we’ll never leave you waiting.

We can access your POS System instantly and remotely, meaning less time spent waiting, and less downtime, we’ll get your business back on track quicker, and let you get back to serving your customers.

While our POS System Support Staff have a wealth of knowledge, they aren’t just POS System Specialists – with an average of more than nine years’ hospitality and retail experience you’ll be talking to someone who knows I.T. and understands your business.

As well as the best support in the business, you get access to our online support pages, which lets you get:

  • Product information
  • Training manuals
  • POS vendor contact details
  • Video tutorials
  • Step-by-step guides

You’ll have all the information you need just a few clicks away.

We promise to provide the best Point of Sale Support in the industry, this is our commitment to you, and we stick by that.

Your Support Options

With a POSmate POS System, you choose the level of support that works for you, we won’t push you.

You have the option of opting out of support entirely after your first 12 months with us – however, we’ve found that more than 95% of customers choose to continue or upgrade their support plan at the end of this period.

From the one-man band to the multinational company, we’ve got a Point of Sale Support option to suit you.

BRONZE SUPPORT

  • This support package has all support services available at a best effort basis and will be charged at our standard rates of service. You get:

    • Email Support
    • Phone Support
    • Phone Support After Hours
    • On-site Support
    • On-site Support After Hours
    • Remote Access Support

SILVER SUPPORT

  • This Silver Support package all services available at the 1st tier discounted rate. You get:

    • Email Support
    • Phone Support
    • Phone Support After Hours
    • On-site Support
    • On-site Support After Hours
    • Remote Access Support
    • Online System Monitoring
    • Loan Equipment Available

GOLD SUPPORT

  • The Gold Support package all services available at the 2nd tier discounted rate. You get:

    • Email Support
    • Phone Support
    • Phone Support After Hours
    • On-site Support
    • On-site Support After Hours
    • Remote Access Support
    • Online System Monitoring
    • Loan Equipment Available
    • Return to Base Warranty

PLATINUM SUPPORT

  • The Platinum Support package all services available at the 3rd tier discounted rate, you get:

    • Email Support
    • Phone Support
    • Phone Support After Hours
    • On-site Support
    • On-site Support After Hours
    • Remote Access Support
    • Online System Monitoring
    • Loan Equipment Available
    • Return to Base Warranty
    • Data Backup of your System

Want to learn more about our POS System Support features?
Get in touch via the contact form or call us on 1300 76 76 88