Helpful or more of a hindrance?

Self-Ordering Kiosks.

 

 

 

We are often asked on a daily basis if self-ordering kiosks are worth the investment. Well, the answer is yes and no.

No, if you’re going to plonk it in the corner to gather dust on a makeshift table that no one will ever see. But the answer is undoubtedly yes, especially if you are in the fast food or QSR industry.

Let’s have a look at some key points below:

Reduced Wait Times

Self-service kiosks have been shown to cut queuing times by up to 50% during peak hours. This significant reduction in wait times improves the overall customer experience, especially for those seeking quick service.

improved Order Accuracy

Self-ordering kiosks eliminate human-to-human miscommunication, leading to fewer order errors. This accuracy can result in higher customer satisfaction and less food waste.

Customer Preference

A significant portion of customers prefer self-service options. 66% of shoppers prefer self-service and self-checkout to human interactions. This preference is even stronger among younger generations, with 91% of millennials having used a self-service kiosk before.

 

 

Interested in exploring how POSmate Point of Sale Systems and Payment Solutions and Zii POS can help your business?

Enquire now for an obligation-free quote, call POSmate on 1300 76 76 88 to speak to one of our Point of Sale POS System Solutions Specialists or email us at sales@posmate.com.au and mention “Zii POS”